HANDLING AND FREIGHT
KANNOA recommends shipment via “Blanket Wrap” carriers or ground truck shipping. We will arrange shipment of commercial orders via best way unless otherwise indicated on customer purchase order, or instructed in writing. In an effort to control shipping costs, Kannoa has capped freight charges east of the Mississippi at 12.5% and west of the Mississippi at 16% of the invoiced amount for any order above $4,000.00. Orders under $4.000.00 will be handled on a case-by-case basis. All our shipments are insured. These capped rates apply to Business-to-Business deliveries within our regular network of distribution. Deliveries outside metropolitan areas are subject to surcharges in addition to the aforementioned rates. Kannoa can arrange “curbside” and “white glove” deliveries or, any customer service including drop ship. Customer may also arrange his own shipment. Please note that KANNOA is not responsible for freight damages resulting from shipments. All goods are sold ExWorks our warehouse in Miami. All items are inspected by KANNOA and the shipping agents before items are shipped. Merchandise should be inspected as soon as it is received and all damages noted on the Bill of Lading before signing and reported directly to the shipping company. Special handling charges might apply to orders with especial packing requirement, (repack, special box, bubble wrap, crate, etc). All freight damage claims must be filed by the consignee directly with the shipping company.
CONTAINER PURCHASES
A. Order Confirmation: All orders placed are confirmed in writing and must be signed and sent back to KANNOA, (or a recognized agent thereof) in order to be considered a firm order. Once an order confirmation has been signed and sent, the order cannot be cancelled. KANNOA retains the right to accept changes in confirmed orders up to a maximum of 7 days after the receipt of the signed order confirmation.
B. Under-ordering: In such cases as an order is deemed insufficient to fill a container, KANNOA, shall inform the customer and request additional items to be ordered. Such additional items should be ordered within 5 working days of receipt of a request for additional items. Should the customer fail to provide an order for additional items, KANNOA reserves the right to either add additional items at its own discretion (for which the customer shall be bound to pay), or to cancel the order.
C. Over-ordering and Backorders: In such cases as an order exceeds one container, but is deemed insufficient for two containers, KANNOA shall inform the customer and request a list of items to be excluded from the order. Such list must be sent to KANNOA, within 5 working days of receipt of a request for such list. Should the customer fail to provide such list, KANNOA reserves the right to exclude items at its own discretion. Customers may indicate if they wish excluded items to be considered as backorders. Backorders shall always take precedence over any new order received.
D. Packaging and Shipping: KANNOA guarantees packing and shipping, plus or minus 15% of those items that are ordered.
E. Shipping Insurance: Shipping insurance is available at customer's request.