RETURN POLICY
In the event that there is a faulty item, Kannoa guarantees replacement of the damaged piece (subject to availability) within 30 days of delivery date. For any opened/used items returned prior to the 30 day guaranty, there will be a 20% restocking fee applied to the sale. (customer is liable for all shipping charges). All "Special Orders" are final and return policy does not apply. Please note that it takes 7 to 10 business days for Kannoa to process returns and in the event that a refund is due Kannoa reserves the right to refund monies 30 business days after the return is completed.
All "Return" issues must be sent in writing to returns@kannoa.com or via fax to 786-228-8096
All returns must be authorized by Kannoa Customer Service.